Polln is an Australian telehealth clinic for prescription medical cannabis, owned by Nectar Brands and serving more than 20,000 patients nationally. It operates entirely by video call — consultations are 30-minute appointments with AHPRA-registered doctors — and it covers buyers across Australia, Sydney, Melbourne, Brisbane, Perth, Adelaide, and Australia-wide. Polln is not a shop; it arranges prescriptions and manages patient care. If what you are looking for is over-the-counter hemp-derived CBD oil you can purchase today without a consultation, CBD Oil Australia is the direct route — browse the range.
This review is independent and informational. CBD Oil Australia is an Australian CBD oil shop with no affiliation with Polln or Nectar Brands. Polln's service is described on its official site.
What Polln is and who operates it
Polln has been operating since 2021 and has grown to serve more than 20,000 patients across Australia. It is owned by Nectar Brands, the same parent group that operates the Cultiva cannabis supplier — a vertical integration that means the ownership group covers both the clinical pathway (Polln) and a supply side (Cultiva). Polln states that its doctors make clinical decisions independently.
The clinic model: entirely telehealth, entirely by video call. There are no phone-only options or physical clinics. A standard initial consultation runs 30 minutes with an AHPRA-registered doctor. Polln also offers a free 15-minute nurse discovery call before a patient commits to a paid consultation — a preliminary step where a nurse reviews eligibility and answers process questions.
Pricing:
- Free 15-minute nurse discovery call (before the paid consult)
- Initial consultation: $79
- Return consultations from: $49 (available in 15 or 30-minute formats)
Eligibility for Polln's service has stated criteria: the patient should have a chronic condition present for 3 or more months, prior standard treatments should have been insufficient, and there should be no medical contraindications. These criteria are assessed during the consultation by the prescribing doctor; they are not a self-assessed checklist.
Prescriptions, dashboards, and delivery
Once a prescription is issued, it appears in the patient's Polln dashboard — a patient portal accessible online. Medications ordered through Polln's system are delivered Australia-wide. The dispensing is handled separately from the consultation, but Polln's system integrates the two steps in a way that means patients manage both from the same portal.
Polln does not charge for or dispense medication directly — the pharmacy and delivery step is separate from the consultation fee. The $79 initial consultation and follow-on $49 return fee cover the clinical appointment only.
Eligibility — what Polln requires
Polln states three eligibility conditions for its service:
- Chronic condition — 3 or more months duration. The condition being discussed must be present long-term, not acute.
- Prior standard treatments insufficient. The patient should have already tried standard treatments without adequate results.
- No medical contraindications. The prescribing doctor assesses this during the consultation.
These are Polln's stated criteria, not the TGA's direct requirements — the actual prescription decision rests with the AHPRA-registered doctor in the consultation. The TGA website documents the full framework for both the prescription pathways and the OTC cannabidiol schedule.
From our CBD oil range
Full-Spectrum CBD Oil 3000mg
Whole-plant hemp extract carrying cannabidiol alongside the smaller cannabinoids and terpenes. 3000mg in a 50ml MCT bottle — 60mg per ml — with a legal trace of THC kept under 0.3%.
Pet CBD Oil 2000mg – Full Spectrum
Full-spectrum CBD oil formulated for pets — the same hemp source as our human range in a neutral MCT carrier, with no human-targeted flavours or sweeteners. 2000mg in a 50ml bottle, 40mg per ml. Best introduced under guidance from your vet.
CBG Oil 3000mg – Cannabigerol
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Prescription medical cannabis vs over-the-counter CBD oil
Two product categories, two regulatory tracks:
Prescription medical cannabis (Polln's category): requires a doctor's consultation and assessment; dispensed via a pharmacy under the TGA's SAS or AP framework; can include THC at levels not available OTC; includes ongoing clinical oversight.
Over-the-counter hemp-derived CBD oil (CBD Oil Australia's category): composition-described product — characterised by spectrum, milligrams of cannabidiol, THC content, and carrier oil — available for direct purchase without a consultation or script. Ships to Australia, Sydney, Melbourne, Brisbane, Perth, Adelaide, and Australia-wide.
Neither category substitutes for the other. The choice depends on what the buyer needs: a medical assessment and ongoing clinical oversight, or a composition-described OTC product purchased directly.
The CBD Oil Australia range — five families, Australia-wide
CBD Oil Australia ships across Australia, Sydney, Melbourne, Brisbane, Perth, Adelaide, and the rest of Australia:
- Full-spectrum CBD oil — whole-plant hemp extract, THC under 0.3%, coconut-derived MCT carrier. 1,000 mg / 50 ml, $89.95 AUD.
- Broad-spectrum CBD oil — whole-plant hemp, THC 0%, MCT base. 1,000 mg / 50 ml, $89.95 AUD.
- CBG oil — cannabigerol single-cannabinoid oil. 1,000 mg / 50 ml, $89.95 AUD.
- CBN oil — cannabinol isolate, THC-free. 1,000 mg / 50 ml, $89.95 AUD.
- Pet CBD oil — hemp-extract formulation for animals. 2,000 mg / 50 ml, $89.95 AUD.
All sourced from EU Labs in Amsterdam, third-party lab-tested by batch, Certificate of Analysis available on request. The CBD oil usage guide covers formulation terminology and serving measurement.
Common questions about Polln and CBD oil
Who owns Polln? Polln is owned by Nectar Brands, the same group that operates the Cultiva cannabis supplier. The clinic states its doctors make independent clinical decisions.
How many patients does Polln have? More than 20,000 patients served nationally since launching in 2021.
What are Polln's eligibility criteria? Chronic condition present for 3+ months, prior standard treatments insufficient, no medical contraindications. The doctor in the consultation makes the final assessment.
Is Polln phone or video? Video call only — 30-minute initial consultation. A free 15-minute nurse discovery call is available first.
Do I need a prescription to buy CBD oil? Not for OTC hemp-derived CBD oil from a retailer. The prescription pathway through Polln applies to prescription-only products — a separate regulatory category. CBD Oil Australia sells OTC hemp-derived CBD oil only, no consultation required.
What is the difference between Polln and CBD Oil Australia? Polln is a telehealth clinic — video consultations with AHPRA doctors, prescriptions under the TGA framework, products dispensed via pharmacy. CBD Oil Australia is an OTC shop — hemp-derived CBD oil described by composition, purchased directly, shipped to Australia and Sydney, Melbourne, Brisbane, Perth, Adelaide.
If the prescription pathway is what you are pursuing, Polln's model and pricing are detailed on its official site. For over-the-counter hemp-derived CBD oil shipped across Australia — tested by batch, no consultation required — the CBD Oil Australia range is available now.
